Terms of service

1. General Information

  • JoVoneLyo is an online multi-category retail store offering products through our website, including fashion, clothing, lifestyle products, and other merchandise.

  • By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please refrain from using our website.

  • These terms are subject to applicable Indian laws and consumer protection regulations.

2. Eligibility to Use

  • By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

  • You must provide accurate, complete, and current information during checkout or account registration.

  • You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account, subject to applicable law.

3. Product Information

  • We make reasonable efforts to display product descriptions, images, specifications, and prices accurately.

  • Actual product colors and appearance may vary slightly because of screen settings, lighting, or device displays.

  • Product availability, descriptions, and prices may change from time to time.

  • We endeavour to correct material errors in product listings and will communicate with customers where necessary regarding affected orders.

4. Pricing and Payments

  • Prices are displayed in Indian Rupees (INR). Applicable taxes and additional charges will be disclosed as required by law.

  • We may offer prepaid payment methods and Cash on Delivery (COD), depending on product and location availability.

  • Any COD handling fee or other additional charge will be disclosed clearly before the order is placed.

  • We reserve the right to investigate suspected fraudulent transactions, payment disputes, and genuine pricing errors. If an order must be cancelled, we will notify the customer and arrange any applicable refund.

5. Order Processing and Shipping

  • Orders are generally processed within 24–48 hours after placement and confirmation, subject to product availability and payment verification.

  • Estimated delivery timelines are generally 2–4 business days for metropolitan locations and 3–6 business days for other serviceable locations, subject to courier coverage and operational conditions.

  • Free shipping may be offered on eligible prepaid orders across serviceable locations in India. Any applicable shipping or COD charges will be shown before checkout.

  • Tracking details will be shared through available communication channels, such as email or SMS.

  • Delivery estimates are indicative and may be affected by weather, natural disasters, strikes, logistics disruptions, or other circumstances beyond our reasonable control.

  • If an order is delayed, lost, damaged, or marked delivered but not received, please contact our support team for assistance.

6. Returns, Exchanges, and Refunds

  • Eligible products may be returned or exchanged within 7 days of delivery, subject to our published Return and Refund Policy.

  • Products generally must be unused, unwashed, undamaged, and returned with their original tags and packaging.

  • Certain products may be excluded from change-of-mind returns for hygiene or other legitimate reasons, subject to applicable law. Defective, damaged, incorrect, or otherwise legally eligible products will be handled in accordance with applicable consumer protection requirements.

  • Eligible refunds will generally be processed within 7–10 business days after the returned product is received and inspected, depending on the payment provider and banking timelines.

  • Any applicable return-shipping charges and exceptions will be communicated in our Return and Refund Policy and at the relevant stage of the return process.

  • We reserve the right to inspect returned products and assess eligibility in accordance with the published policy and applicable law.

Please refer to our Return, Refund, Exchange & Cancellation Policy for complete details.

7. Intellectual Property

  • Website content, including original text, graphics, logos, branding, photographs, and design elements owned by or licensed to JoVoneLyo, is protected by applicable intellectual property laws.

  • You may not reproduce, distribute, modify, publish, or commercially exploit protected content without appropriate authorisation, except where permitted by law.

  • Third-party trademarks and product names remain the property of their respective owners.

8. Prohibited Activities

You agree not to:

  • Use our website or services for unlawful, fraudulent, or unauthorised purposes.

  • Interfere with the security, availability, or operation of our website.

  • Upload viruses, malware, or other harmful material.

  • Attempt to gain unauthorised access to our systems or other users' accounts.

  • Collect or misuse other users' personal information without appropriate authorisation.

  • Submit false order information or engage in abusive or fraudulent transactions.

We may take reasonable action against misuse of our website, subject to applicable law.

9. Limitation of Liability

  • Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

  • To the extent permitted by law, JoVoneLyo will not be liable for indirect or consequential losses arising from website use where such exclusion is legally permitted.

  • Nothing in these terms removes customers' statutory rights concerning defective products, misleading representations, refunds, or other consumer protections.

  • We take reasonable measures to maintain website security and availability but cannot guarantee uninterrupted service or eliminate all risks associated with internet-based services.

  • Third-party services may be subject to their own terms and policies.

10. Privacy Policy

  • Our collection and use of personal information are explained in our Privacy Policy.

  • We use relevant customer information to process orders, arrange shipping, handle returns and refunds, provide customer support, improve our services, and meet applicable legal obligations.

  • Information may be shared with service providers such as payment processors, couriers, website-hosting providers, and other partners where necessary for legitimate business operations and subject to applicable requirements.

  • We apply reasonable safeguards to protect personal information but cannot guarantee absolute security.

  • Please review our Privacy Policy for further information about your privacy rights and choices.

11. Changes to Terms of Service

  • We may revise these Terms of Service to reflect changes in our business, website, services, or legal obligations.

  • Updated terms will be published on this page with a revised “Last Updated” date.

  • Where required by law, we will provide appropriate notice or obtain consent for material changes.

12. Governing Law and Disputes

These Terms of Service are governed by the applicable laws of India. Any disputes will be handled by the appropriate courts or dispute-resolution bodies in accordance with applicable law and jurisdictional requirements.

13. Contact Information

For questions or concerns regarding these Terms of Service, please contact:

  • Brand: JoVoneLyo

  • Email: jovonelyo@gmail.com

  • WhatsApp Support: +91 90829 02020

  • Website: https://jovonelyo.com