Refund policy

At JoVoneLyo, we strive to ensure customer satisfaction by offering a seamless and hassle-free return, exchange, and cancellation experience. Your convenience and trust are our priorities, and we aim to make every interaction delightful and stress-free.

1. Return and Exchange Policy

Eligibility

  • We accept returns and exchanges within 7 days from the date of delivery, subject to the conditions below and applicable law.

  • Products must be in their original condition, unwashed, unused, with all original tags and packaging intact.

  • Returned products must pass our quality inspection.

  • Exchanges are subject to stock availability and can be initiated only once per product.

Process

  • We recommend recording a video while unboxing your order. This can help establish evidence in cases involving missing, damaged, or incorrect items.

  • Products purchased during clearance sales, exclusive discount promotions, brand collaborations, or events involving free products may be excluded from return or exchange, subject to applicable law and the terms disclosed at purchase.

  • For hygiene reasons, items such as boxers are not eligible for return or exchange unless they are defective, damaged, incorrect, or otherwise covered by applicable law.

Steps to Initiate a Return or Exchange

  1. Contact our support team by email or WhatsApp with your order details and reason for the return or exchange.

  2. Where reverse pickup is available, we will arrange pickup, generally within 2–3 days, at no additional cost for serviceable PIN codes.

  3. Once the returned product reaches our facility and passes the applicable quality inspection, we will process the eligible return, refund, or exchange.

Self-Shipping

  • If reverse pickup is unavailable at your location, our support team may ask you to self-ship the product to the return address provided.

  • Share the courier tracking details with our support team.

  • Pack the product securely and clearly mention your Order ID and registered mobile number.

Refund for Self-Shipping

  • Eligible self-shipped returns may receive courier reimbursement of up to ₹100, subject to confirmation by our support team.

  • Eligible refunds will be initiated within 48 hours of receipt and successful quality inspection, subject to applicable payment processing timelines.

2. Refund Policy

Prepaid Orders

  • Eligible refunds are initiated within 24–48 hours after the returned product passes the applicable quality inspection.

  • The amount will be credited to the original payment method, generally within 7–10 business days, depending on the bank or payment provider.

  • If the original payment method cannot accept the refund, our support team will contact you to arrange an appropriate alternative.

Cash on Delivery (COD) Orders

  • For eligible COD returns, our support team will explain the refund method and any details required to process it.

  • Please ensure the bank or payment details you provide are accurate.

3. Order Cancellation and Modification Policy

  • Requests to cancel or modify an order, including changes to the delivery address, contact number, product style, or size, should be made within 12 hours of placing the order.

  • Orders that have already been processed, dispatched, or handed over to the courier may not be eligible for modification or cancellation through the standard process.

  • To request a cancellation or modification, contact us by WhatsApp or email at the address listed in the Contact Us section.

  • Your statutory rights under applicable law remain unaffected.

4. Defective, Damaged, or Incorrect Products

Damaged, Defective, or Incorrect Items

  • Contact our support team within 48 hours of delivery, where possible, and provide your Order ID and clear photos or videos showing the issue.

  • We will review the complaint and arrange an appropriate remedy, which may include a replacement, exchange, or refund, as applicable.

  • Where a return is required, we will provide the return instructions. Replacement timelines depend on product availability and logistics.

  • The 48-hour reporting request does not override any rights available to customers under applicable law.

Torn, Damaged, or Empty Parcels

  • If the parcel is visibly torn or damaged, or appears to have been tampered with, you may report the issue to the delivery agent and contact our support team.

  • If you accept the parcel and discover missing, damaged, or incorrect contents, contact us as soon as possible, preferably within 48 hours, with supporting photos or an unboxing video.

Delivery Marked as Completed but Not Received

  • If tracking shows that your prepaid order has been delivered but you have not received it, contact our support team within 48 hours of the delivery notification, where possible, so we can investigate.

5. Terms and Conditions

  • Customers should ensure that returned products are securely packed to prevent damage during transit.

  • Product colors may vary slightly due to screen settings, lighting, and device display differences.

  • Any COD handling fee, if applicable, will be disclosed clearly before the order is placed. No undisclosed fee will be imposed retrospectively.

  • Promotional exclusions and hygiene-related restrictions apply subject to applicable consumer protection laws. Defective, damaged, incorrect, or otherwise legally eligible products will be handled in accordance with those laws.

  • Refunds and returns will be processed according to this policy and applicable law. Nothing in this policy is intended to limit a customer's statutory rights.

  • JoVoneLyo reserves the right to verify return requests and investigate suspected fraud or misuse, while treating customers fairly.

6. Contact Us

For assistance with returns, refunds, exchanges, cancellations, or order-related issues, please contact:

  • Brand: JoVoneLyo

  • Email: jovonelyo@gmail.com

  • WhatsApp Support: +91 90829 02020

  • Working Hours: Monday to Saturday, 10:00 AM–5:00 PM IST

We appreciate your trust in JoVoneLyo and are committed to providing a positive shopping experience.