Shipping policy

At JoVoneLyo, we are committed to providing a smooth, reliable, and convenient shopping experience. We strive to process orders promptly and deliver your purchases safely to your doorstep.

1. Shipping Rates

  • Prepaid Orders: We offer free shipping across India for all eligible prepaid orders delivered to serviceable PIN codes.

  • Cash on Delivery (COD) Orders: An additional cash-handling fee may apply. Any applicable fee will be clearly displayed before you place your order.

2. Order Processing

  • Orders are typically processed and dispatched within 24–48 hours after placement and confirmation.

  • Processing times may vary during sales, holidays, promotional events, or periods of unusually high order volumes.

  • Orders may be subject to payment verification and product availability before dispatch.

3. Estimated Delivery Time

Delivery timelines depend on your location and courier service availability.

  • Metropolitan Areas: Approximately 2–4 business days after dispatch.

  • Rest of India: Approximately 3–6 business days after dispatch.

These are estimated delivery timelines and are not guaranteed. Delays may occur due to weather conditions, logistical disruptions, public holidays, or other circumstances beyond our reasonable control.

4. Order Tracking

  • Once your order has been dispatched, we will share the tracking details through the available communication channels, such as email or SMS.

  • You can use the tracking link or tracking number provided to check your shipment status.

  • Tracking information may take some time to become available after dispatch, depending on the courier partner.

5. Delivery Issues

If your order is delayed, the tracking status has not been updated, or your order is marked as delivered but you have not received it, please contact our support team for assistance.

We will coordinate with the relevant courier partner to investigate the issue and help resolve it.

6. Contact Us

For shipping-related questions or assistance, please contact:

  • Brand: JoVoneLyo

  • Email: jovonelyo@gmail.com

  • WhatsApp Support: +91 90829 02020

  • Working Hours: Monday to Saturday, 10:00 AM–5:00 PM IST

Thank you for choosing JoVoneLyo. We appreciate your trust and look forward to serving you.