Privacy policy

At JoVoneLyo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you interact with JoVoneLyo, we may collect the following categories of information:

  • Personal Information: Your name, email address, phone number, shipping and billing address, and other information you provide when placing an order or creating an account.

  • Order and Transaction Information: Details of products purchased, order history, payment status, returns, refunds, and related transaction information. Payment details may be processed directly by our payment service providers.

  • Device and Browsing Information: Your IP address, browser type, device information, cookies, pages visited, and interactions with our website.

  • Customer Support Information: Information you provide when contacting us about an order, return, refund, or other enquiry.

We collect and use information as reasonably necessary to operate our store, fulfil orders, provide customer support, improve our services, and meet legal obligations.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, fulfil, ship, and deliver orders.

  • Handle cancellations, returns, exchanges, and refunds.

  • Communicate order confirmations, shipping updates, and customer support responses.

  • Send promotional communications where permitted by law and applicable consent requirements.

  • Improve our website, product selection, services, and shopping experience.

  • Detect, investigate, and prevent fraud, unauthorised transactions, and security issues.

  • Maintain business records and comply with applicable legal, tax, and regulatory requirements.

3. Data Protection and Security

JoVoneLyo takes reasonable measures to protect personal information against unauthorised access, alteration, disclosure, loss, and misuse.

These measures may include the use of secure connections, access controls, reputable payment providers, and appropriate safeguards offered by our service providers.

Payment information is handled through the relevant payment service provider according to its systems and security practices. We do not claim to store or encrypt payment information ourselves unless we actually provide those functions.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

4. Sharing Your Information

JoVoneLyo does not sell customers' personal information for money. We may share relevant information where necessary for the following purposes:

  • E-commerce and Website Providers: Shopify and other providers that host, maintain, or support our online store.

  • Payment Providers: Services that process payments, refunds, and payment verification.

  • Shipping and Fulfilment Partners: Couriers, logistics providers, suppliers, and fulfilment partners who help process and deliver orders.

  • Analytics and Advertising Providers: Services used to understand website performance or measure advertising, where enabled and permitted.

  • Legal and Regulatory Authorities: Where disclosure is required by applicable law or a lawful request.

  • Business Transfers: Where information needs to be transferred as part of a merger, restructuring, acquisition, or sale of business assets, subject to applicable law.

Service providers may process information according to their own privacy policies and contractual obligations. Some providers may process information outside India, subject to applicable requirements.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Remember shopping cart contents and preferences.

  • Help essential website features function properly.

  • Analyse traffic and website performance.

  • Measure advertising effectiveness and personalise advertising where enabled and permitted.

You may be able to manage cookies through your browser settings or available website privacy controls. Blocking certain cookies may affect website functionality.

Third-party services, including analytics, advertising, and social media providers, may use their own technologies according to their respective policies.

6. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

  • Access Information: Request information about personal data we process about you.

  • Correct Information: Request correction or updating of inaccurate personal information.

  • Request Deletion: Request erasure of personal information where permitted, subject to applicable legal, tax, accounting, fraud-prevention, and contractual requirements.

  • Withdraw Consent: Withdraw consent for processing where the processing is based on consent, subject to legal requirements.

  • Opt Out of Marketing: Unsubscribe from promotional emails using the unsubscribe link or contact us directly.

To exercise your rights, contact us using the details in the Contact Information section. We may need to verify your identity before processing a request.

7. Third-Party Links and Services

Our website may contain links to third-party websites or services. We do not control their privacy practices, security, or content.

We encourage you to review the relevant privacy policies before providing personal information to third parties.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, dispute resolution, fraud prevention, legal compliance, and recordkeeping.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law and our retention practices.

9. Children's Privacy

Our store is intended for general consumers and is not knowingly designed to collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal obligations.

The latest version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

11. Contact Information

For privacy-related questions, requests, or concerns, please contact:

  • Brand: JoVoneLyo

  • Email: jovonelyo@gmail.com

  • WhatsApp Support: +91 90829 02020

We will review privacy requests and respond in accordance with applicable law.

Thank you for trusting JoVoneLyo.